DHL eCommerce has launched a B2C domestic delivery operation with tailored and customer-centric solutions in Chile.
The integrator says that the Chilean e-commerce sector is set to double its size to $2.3 billion by 2020.
DHL eCommerce chief executive officer, Charles Brewer says: “The future is incredibly bright for the e-commerce sector across Latin America with a forecasted growth of 21 per cent CAGR and is expected to reach $54 billion by 2020.
“Chile is number one in the region for online shopping with rising incomes, improving digital connectivity and seven out of 10 shoppers already shopping online.
“With e-commerce in Chile growing at such a rapid pace we see a fantastic opportunity for high quality solutions that will offer a great customer experience and more choice, convenience and control for Chile’s online shoppers.”
DHL eCommerce offers next-day delivery in Santiago and other major cities within Chile, and two to three day delivery across the rest of the country.
“The opportunities in e-commerce are enormous and companies that succeed in getting it right will win in this exciting space. Fulfillment and last mile delivery are the new game-changers in e-commerce. Brands and e-tailers must aim to deliver the best experience for their shoppers in this highly competitive sector,” says Brewer.
DHL eCommerce will manage the end to end delivery of packages from the store to the customer, with real-time tracking also available.
“Chile is one of the most advanced e-commerce markets in Latin America with 72 per cent internet penetration and 50 per cent smartphone penetration – the highest in the region. With e-commerce currently accounting for 2.8 per cent of the country’s total retail sales, there is plenty of room for growth,” says DHL eCommerce Chile country manager, Hugo Donoso.
“We aim to change the rules of the game in Chile by offering high quality logistics that will fill a gap in the market,” he adds. “We know that distribution is the main weakness of online businesses, and along with our team of e-commerce experts, we aim to be a true strategic ally for our customers, to take care of their logistical needs so that they can focus on their business.”
DHL eCommerce’s investment in Chile includes a 1,662 square metre central hub and depot and a growing ground fleet.