Turkish Cargo has been certified Cargo iQ, proving the carrier is compliant with the quality standards of Cargo iQ.
Cargo iQ is an IATA (International Air Transport Association) interest group with the mission of creating and implementing quality standards for the global air cargo industry.
As part of the Cargo iQ requirements, all processes are inspected by SGS, an independent inspection company based in Geneva and contracted by the IATA. Aspects inspected include conformity of its operational processes, the services it offers to its customers and the quality management in general terms.
Turhan Ozen, chief cargo officer of Turkish Airlines, says: “The Cargo iQ certificate, an independent benchmark for our performance against the quality standards of the logistics industry, is a key milestone that denotes our service quality, operational excellence, our standards that are innovative and aimed at meeting the customers’ expectations, and also our sustainable achievements. Thanks to the cutting-edge technologies it uses and develops, and the innovative approaches it adopts and its service quality that is beyond the expectations, Turkish Cargo will continue to rank among the most reliable solution partners in the air cargo industry.”
Lothar Moehle, executive director of Cargo iQ, added: “It is with great pleasure that the Cargo iQ organisation can issue the Quality Audit Certificate to the team of Turkish Cargo. The external auditor has verified and confirmed that Turkish Cargo is complying with the process standards created by Cargo iQ for all our members and for the air cargo industry at large. Well done and thank you for the hard work of the entire Turkish Cargo team. As the quality work never stops, we are looking forward to be cooperating with the TK Cargo team on even further quality improvements in the future.”
