AirBridgeCargo Airlines (ABC) has solidified its collaboration with CargoHub for the implementation of the CargoClaims platform.
The online tool, an IATA cargo innovation award finalist in 2015, will allow ABC customers to manage their claims and pre-claim requests through a user-friendly online tool available at www.airbridgecargo.com or ru.cargoclaims.aero.
The implementation process included several training sessions and meetings with ABC’s Customer Service team and IT specialists to guarantee the platform complies with the specific needs of ABC’s organisational structure and is in line with its customers’ expectations.
Raoul Paul, founder of CargoClaims says: “The functional requirements received from their professional IT and claims handling teams helped us to prioritise our roadmap development plan and to add new value to our platform for our customers. We look forward to working with the professional team of AirBridgeCargo and to continue to support their business excellence programme.”
Natalia Bogomolova, global customer service director of ABC says: “Being determined to enhance customer experience, we feel that CargoClaims is the right solution which meets our customers’ needs and facilitates ABC’s digital front-end. Customers can go online and manage their claims requests easily without additional hurdles. From our side, we will guarantee timely claims handling with all information being available online.”