ACS increases staff numbers and training

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Air Charter Service (ACS) is busy increasing staff numbers and training staff as it continues growing, having had a strong start to the year, group cargo director Dan Morgan-Evans tells Air Cargo Week.

Morgan-Evans says all offices are performing well, and are up on where they were last year, with Hong Kong significantly higher, particularly for future bookings, which is unusual for the cargo division.

He says: “They are all doing pretty well, all looking pretty good at the moment, I’m not worried about one area. Africa is not as buoyant and we’ll have to see what happens in the Middle East, we’ll have to see how that pans out.”

Air Charter Service group cargo director, Dan Morgan-Evans

No one knows what impact the recent problems surrounding Qatar will have on operations, what opportunities or difficulties it could present, especially as ACS works with Qatar Airways.

He says: “It is better if people aren’t arguing, it proves difficult knowing what we’re allowed to do, which operators can fly where and how long it will go on for. We don’t like partner airlines having problems, hopefully the situation will resolve itself.”

The upcoming months are generally quieter but Morgan-Evans is happy with how things are looking: “I have no reason to be worried. These months coming up are always quieter but there is no reason to assume we won’t continue in a good way. We’ll hopefully have a good second half of the year.”

ACS does not plan any new offices, but is increasing staff numbers to allow it to continue growing. Morgan-Evans comments: “We need more bums on seats, new sales people and new brokers.” Morgan-Evans does a lot of the training, and has been busy in the first half of the year with more to come from around the globe.

He says: “We look at where the most successful offices are and we can push them more if we have more staff. Pretty much all offices have seen some expansion in the team personnel.”

Retaining the quality of service remains essential as ACS continues to grow. Morgan-Evans says: “We have to make sure our service is second to none, customers have to have a reason to choose us. Globally there are a lot of brokers, everyone has to put in 100 per cent service levels and a challenge is making sure every charter goes as well as possible.”