Air France-KLM-Martinair Cargo (AF-KL-MP) has launched RealTime Care, a service that automatically informs customers when one of their shipments is affected by an “irregularity”.
Customers will be automatically notified about the situation, its cause and the repair solution that has been found for them.
The airline group says this expands transparency for customers and is part of its Let’s Get Digital programme.
RealTime Care is in addition to the existing RealTime Connect and RealTime Notice solutions that the airlines offer.
AF-KL-MP says by adding more digital services to its portfolio, it is demonstrating its commitment to helping customers conduct their business optimally, even when conditions are difficult.