How the industry embraces new technologies and improving sales and customer service will be two major talking points for air cargo professionals at Air Cargo Europe in Munich.
The first of the two sessions, ‘The age of the digital and the connected – the end of traditional LSPs (Logistic Service Providers)?’ will take place at 10.00h on Wednesday 10 May in Hall B2 Forum IV (West), where industry decision-makers can learn about the existing applications of the ‘internet of things’, how they change the way of doing business and how to deal with technology-driven competition.
Cargo iQ executive director, Ariaen Zimmerman; FedEx Express Europe senior vice president – network and hub operations, David Canavan; Brussels Airport cargo development manager, Sara Van Gelder and Panalpina CIO, Ralf Morawietz will give their views from different sections of the air cargo industry.
Development managers at shippers, forwarders, airlines equipment manufacturers, consultants and technology providers are set to find it useful to attend this discussion, to learn how to respond to technology driven competition and even get ahead.
How to cater for the new generation of customers will be the discussion point in the second session, ‘Reorganizing sales and customer service to match today’s new customers’ at 10.00h on Thursday 11 May in Hall B2 Forum IV (West).
The International Air Cargo Association secretary general, Vladimir Zubkov, Swiss WorldCargo cargo head of area and contribution management, Alexander Arafa, and CEVA Logistics vice president business development, Christian Stingl will discuss how to bring new requirements into existing sales and service organisations, improve profitability and reduce unnecessary direct and indirect costs.
Senior sales executives at forwarders, airlines, sales agencies, heads of customer facing processes, sales consultants, and developers and students are likely to take much from the session. Both will be moderated by the Swiss dream team of Bernd Maresch, owner of public relations firm Maresch, and Dr Joachim Ehrenthal, founder of software company joe.systems.