Alexa, CHAMP customers want to know where their cargo is


CHAMP Cargosystems has launched ‘TRAXON Air Cargo Shipment Tracking’ on Amazon Alexa, allowing voice controlled Track & Trace services.

The integration enables voice interaction with CHAMP’s Traxon Track and Trace application, allowing users to obtain Air Waybill statuses using voice commands, with customers saying “Alexa, open Cargo Trace”, or “Alexa, start Cargo Trace”.

CHAMP Cargosystems chief executive officer, Arnaud Lambert says: “Why do we restrict ourselves to keys, mouse, and finger swipes? Let’s approach air cargo efficiency from a different angle: voice. This is only the start of our new User Experience program aimed at enhancing the user experience and therefore the efficiency of Air Cargo.”

Chief technology and information officer, Wojciech Soltysiak adds: “Last year we have committed to bringing more innovation into the air cargo sector, and we have started to fulfil our commitment to the industry, and are happy to release a voice-enabled air cargo system on Amazon Alexa.”

He also says: “We are working hard to bring other new technologies, like blockchain, on the market very soon to help increase security and reduce costs within logistics.”

The skill is available for the following airlines with more to follow: Lufthansa Cargo, Air France, Turkish Airlines, KLM Cargo, Cargolux, Saudia Cargo, Swiss Cargo, Airbridge Cargo, Ethiopian Cargo, Finnair Cargo, American Airlines Cargo, Emirates Cargo, Delta Cargo, Air Canada Cargo, Iberia Cargo, Polar Air, Atlas Air, Leisure Cargo, Air Berlin, Royal Air Maroc, China Southern Cargo, South African Cargo, Polish Airlines, Vietnam Airlines, Japan Airlines, Korean Airlines, Cathay Pacific Cargo, Nippon Cargo, Singapore Airlines, Asiana Airlines Cargo, Qatar Airlines Cargo.