American Airlines upgrades air waybill tracking

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American Airlines Cargo director of customer experience, Eric Mathieu

American Airlines Cargo has upgraded its air waybill (AWB) tracking to improve visibility for customers.

The enhanced features include at a glance status updates with colour coded progress bars, detailed flight, AWB and customs information, simple access and navigation to shipping history, adding sorting and viewing capabilities.

American Airlines Cargo director of customer experience, Eric Mathieu says it gathered feedback from customers on what changes they wanted, and made it a simpler, more user friendly experience. “Our customers wanted better organisation, increased transparency into their flights and shipments, and real-time updates from point A to point B. This is a much easier tool to use. Now, our website contains all of these enhanced functionalities and more.”