Appy days, Kuehne + Nagel undergoes digital transformation


Kuehne + Nagel has simplified digital accessibility with the launch of a new app, a web-based Control Center and adding a KN FreightNet extension for WeChat in China.

The Kuehne + Nagel App is available for iOS and Android, allowing customers to track shipments on mobile devices.

Shipment statuses are directly displayed and updates can be received via push notification, with all information shared easily with partners and colleagues through instant messaging channels, email and SMS.

The Control Center is the starting point for rolling out myKN, a suit of online information and booking services all accessible and integrated in one platform.

The platform offers quoting, booking and tracking functionalities for shipments, which will be enhanced by further dashboard, reporting and collaboration features.

The KN FreightNet extension for WeChat is designed for the growing customer base in Asia and will be launched in June.

Kuehne + Nagel chief executive officer, Detlef Trefzger says: “Our aim is to be a data-driven value chain provider. By creating new digital services and interfaces we enable customers to easily connect and do business with Kuehne + Nagel.

Moreover, we are working on seamless data exchange between different systems to drive automation and to minimise manual efforts, for our customers, partners and our own organisation.”