Aerospace logistics provider B&H Worldwide has launched FirstTrac, the fully web-based successor to its customer service system, OnTrack.
FirstTrac, which was designed by B&H’s in-house IT development division, InTech comes with new AOG and critical monitors for customers and will also be used by its global control tower teams to provide enhanced visibility of shipments.
Customers around the world use the same interface as B&H employees in any location, allowing the company to provide consistent support.
They can proactively monitor orders, which separate AOG and Critical Monitors as FirstTrace uses a traffic light system to highlight up and coming milestones, past milestones and timeframes.
Seth Profit, managing director of B&H InTech says: “Keeping ourselves and our customers at the cutting edge of IT development in this industry is a vital part of our success story. The new and rigorously tested FirstTrac system is the latest step in that process and we believe the enhancements and added service benefits will ensure we maintain our market-leading position.”