The Cargo Claims Platform, developed by CargoHubBV, has brought dealing with cargo claims and loss preventions (CCLP) in to the 21st century.
The IATA Cargo Innovation Awarded platform has modernised air cargo supply chain visibility and efficiency by allowing shipper and forwarder clients to submit claims to any carrier on a single platform that is accessible 24/7.
“Our forward-thinking airline customers are pursuing a variety of new technologies to improve the quality of the air cargo product and their services. As the ground operation plays a crucial role in loss prevention management for airlines, we have added an integrated digital loss prevention solution for ground handlers simplifying the incident reporting process to airlines. This enables airlines to undertake immediate services recovery actions and to automatically update potential claim records. Our mission is to standardise and simplify the cargo claims process enabling our customers to reduce operational costs and to increase the quality of their services. We always offer a free of charge quick scan to identify opportunities for improvements to any potential new members who are interested to join our mission,” Raoul Paul, CEO of CargoHub explains.
Saudi Cargo was the first Cargo Claims customer. “The platform enabled Saudi Cargo to speed up the process which resulted in a reduced claim recovery cycle of 25% and supports the digital transformation and standardisation on Cargo Claims and loss prevention within the industry,” noted Salem Alguthmi, director of customer excellence at Saudi Cargo. “By this simplified claims process, we are continuously improving the quality of our services.”
For AirBridgeCargo, improving the quality of service and reducing the claim handling time are also the main benefits. Marina Verbykh, claims handling manager reports: “The system is useful for all parties in the claims process and allows storage and access of all information and documents, enabling tracking history of the claims for both airlines and claimants. The company uses the system throughout the network, which allows us to unify the process of considering claims in accordance with IATA standards. It allows us to significantly reduce time for consideration of claims and claimants have access to the claims registration system and contract status, thus improving the quality of customer service and reducing the risk of court action, at reduced cost.”
Dave Suhajda claims administrator of Polar Air Cargo adds: “We are also able to use the data to create specialised reports with respect to customers, origins, destinations, commodities and keep track of our claim handling performance. The platform enables us to instantly determine our financial exposure based on the weight involved in the claim and automatically calculates all claims into dollars.”
Complications caused this year by the pandemic have proved the value of digitalisation, with CargoHubBV leading the way, it is just a matter of time before all cargo processes are digitalised too.