DHL looks to capture e-commerce business in Malaysia


The expansion of DHL eCommerce continues after it launched a domestic delivery service with nationwide coverage in Malaysia, which includes a range of customer-centric services catered to the growing e-commerce market.

The division of Deutsche Post DHL Group says local online retailers will also benefit from DHL’s range of cross-border shipping and fulfillment network.

DHL says the move will further accelerate the e-commerce market in Malaysia which is expected to grow at CAGR of 15.8 per cent to €1 billion by 2020, largely fuelled by recent initiatives such as the National E-commerce Strategic Roadmap, Digital Free Trade Zone and Economic Transformation Program.

The Malaysian investment follows expansion of services and facilities this year of DHL eCommerce in Singapore, Thailand, Japan, China, Hong Kong and Australia.

DHL eCommerce chief executive officer for Asia Pacific, Malcolm Monteiro says: “E-commerce has become a way of life for Malaysians, with 47 per cent already using their smartphones to shop online.

“Approximately seven million are already shopping online every month, and with the industry expected to grow to €1 billion by 2020 in Malaysia and globally to $1 trillion in the same year, businesses need high-quality logistics solutions to leverage this immense growth and meet the rapidly changing needs of online shoppers. This makes the need for a tailored e-commerce delivery service greater than ever before.”

The investment in Malaysia includes a 48,000 square foot central distribution hub in Puchong as well as depots in Penang, Johor Bahru, Cheras and Puchong.

“The world’s fastest growing e-commerce region is Asia Pacific, and Malaysia is one of the most exciting countries with enormous opportunities,” says Monteiro. “To win in this space, e-tailers need exceptional customer service supported by seamless and agile logistics. Through our investments, infrastructure and renowned global network, we are well positioned to support the domestic and global growth of local online retailers in Malaysia.”