Dnata has signed a contract with IBS Software to implement the iCargo terminal operation suite across all of its stations.
It is the first ground handler to launch a global roll out of iCargo and have its operations on one united platform using unified processes.
The system is expected to be gradually implemented by 2020, and iCargo will have a user base of over 5,000 staff members across 27 stations, in 10 countries from the USA to Australia, interfacing seamlessly with a host of other system applications within the IT landscape of the business.
Dnata senior vice president UAE cargo & DWC airlines services, Bernd Struck says: “We are always in pursuit of delivering exceptional service and improving safety and efficiencies. With iCargo as our technology platform, we are confident that we can stay agile and adapt to the fast changing needs of our customers across the globe.”
IBS Software senior vice president and head of airline cargo services, Ashok Rajan says: “iCargo is a strong, stable and modern IT platform widely accepted to be best suited to bring about transformational change in the airline cargo industry. Over the years, significant investment has gone in to give iCargo a strong product roadmap, continuously incorporating technology led innovation and building a collaborative community model of development.
“I am extremely pleased and excited to welcome dnata, one of the fastest growing Ground Handling companies in the world, as our latest customer for iCargo and look forward to a mutually beneficial long-term partnership.”
Through iCargo, dnata will automate key business and operational functions including ULD management, quality monitoring and mail management with the single integrated platform.
The companies say that real-time availability of operational information through iCargo will help provide actionable insights that will greatly improve revenue generation and operational efficiencies.
