Tigers is the launch customer for an instant freight rate quote engine developed by start-up Doozee, and will be hosted on its SmartHub:Connect portal.
The new tool is available to Tigers’ international agent network and will be hosted on the Tigers SmartHub:Connect portal following the release of future versions of Doozee.
Doozee will then allow customers to access live quotes between all Tigers locations globally, and to customise the service they receive through SmartHub:Connect.
Mark Gatenby, chief information officer of Tigers says: “Doozee is a free of charge, agnostic ‘plug-in and play’ for everybody, and it is unique because it allows for community and collaboration between a company and its agents.”
The Doozee Cloud-based engine will enable Tigers agents to send customers full quotes in seconds via email or as an online link, with customers able to respond with the click of a button.
In the future, customers will be able to see instant quotes on SmartHub:Connect by inputting details of their consignment and route on their dashboard.
USA-based Doozee will further develop the engine’s functionality to include links to postal operators, supporting Tigers’ e-commerce customers.
Doozee was founded by Dr Scott Deerwester who co-invented Latent Semantic Analysis technology, which has become a commonly used tool in search engine optimisation.
Deerwester says: “Tigers is a forward-thinking global company, and, as a technologist, I share their commitment to embracing digitalisation, which makes SmartHub:Connect the perfect platform to launch Doozee.”
Doozee is available in 12 different languages and contains an algorithm for ranking freight forwarders by transit times, reliability, price and online ratings.