Emirates SkyCargo chooses PROS in step to digitalisation

PROS, a provider of SaaS solutions optimising shopping and selling experiences, today announced that Emirates SkyCargo has chosen it to further fuel its digitalisation agenda and omnichannel sales initiatives.

Using the PROS platform, Emirates SkyCargo will fluidly adapt to market conditions around the increasing customer demand for relevant offers, particularly for the spot deals that are driving today’s global supply chains.

“Digital empowerment is one of the key pillars of our go-forward business strategy,” said VP, cargo pricing and interline at Emirates SkyCargo, Matthew Scott. “Given the persistence of extreme conditions, we must be able to account for all market dynamics and nuances to deliver a highly-personalised, relevant-priced offer in real time for all our customers – regardless of the channel they choose. PROS is the right partner for us given their vision, platform and real-time capabilities.”

Emirates SkyCargo will deploy PROS Smart Price Optimisation and Management and PROS Smart Configure Price Quote as they adopt the PROS Platform, giving them comprehensive real-time dynamic pricing (for both negotiated and non-negotiated offers) and quoting capabilities to support their expansive omnichannel environment.

The PROS Platform enables airlines to constantly adapt to their market conditions, with proven AI-based capabilities for real-time dynamic pricing to continuously feed daily decision-making and longer-term strategy. The PROS Platform also eliminates barriers between stakeholders in the processes to collaborate in delivering personalised customer offers.

“The digital imperative in air cargo is accelerating at an unprecedented pace,” said VP, transportation & logistics at PROS, Zeke Ziliak. “Delighting customers through personal relationships and digital experiences that deliver the best experience and service are at the heart of what leading air cargo carriers look to provide in this industry. Our decades-long partnership with Emirates has proven time and again our ability to deliver proven solutions together that provide the flexibility and agility needed to thrive in ever evolving customer needs.”