Etihad Cargo is to replace its IT systems with IBS Software’s iCargo solution, having signed a multi-million dollar, multi-year contract in Abu Dhabi.
The iCargo system will manage the airline’s air cargo sales and operations worldwide, automating its network-wide booking, pricing and capacity management functions with real-time revenue management-based evaluation capabilities, as well as performing real-time shipment status monitoring and quality management.
Etihad Cargo senior vice president, David Kerr says: “iCargo will enable us to be available to our customers 24 hours a day through a fully integrated online booking portal. This will significantly enhance our customer service offering.”
“We are also working with IBS to develop the functionality to support our customers with our product provision, loyalty programme and incentives programme. The development of this platform will allow Etihad Cargo to implement end-to-end integration of processes, provisioning for real-time data and greater operational efficiencies.”
IBS Group executive chairman, VK Mathews says: “We welcome Etihad Airways to the growing list of iCargo customers and expect to be a transformational partner in their quest to achieve increased operational efficiencies, cost optimisation and growth. This alliance is a testimony to our capability, professionalism and commitment to add value to the business requirements of global airlines.”
IBS was chosen after a selection process spanning several months, and says iCargo will connect an international team of users across the business and will interface seamlessly with a host of other system applications within the IT landscape of the airline.
The IT company also says real-time availability of operational information through iCargo will help generate actionable intelligence, vastly improving and streamlining the selling process, revenue generation and quality of service, and Etihad will enable an additional channel allowing it to be open for business 24 hours a day.