Groundforce Portugal’s Management System has been recognised by APCER (Portuguese Association for Certification) with the normative reference ISO 9001:2015.
Groundforce Portugal reports that it is ISO 9001 – Quality Management certified in all its stations – Lisbon, Porto, Faro and Madeira. This certification regulates the best market practices in Service Quality Management, assuring that the company’s operation is guided by the highest standards of quality and safety.
Groundforce says: “The renewal of this certification, almost two years passed after the beginning of a pandemic that disproportionately affected the aviation sector, is a source of immense pride and a demonstration that, despite the many uncertainties that surround us, everyone in Groundforce Portugal always puts the most important thing above everything else: providing a high-quality service and in total safety to their customers.”
According to APCER: “Despite the atypical circumstances experienced and the profound changes that the company and the sector are going through, the organisation maintains its Integrated Management System operative and effective.”
Other strong points were also highlighted by the audit: the resilience of the audited team in a highly adverse situation created by the COVID-19 pandemic; the search for business alternatives, while maintaining the quality of service provided to the customer; the experience of the technical team; the details of the internal audit; the implementation of biosecurity measures to prevent the spread of COVID-19 and the evaluation of customer satisfaction, with scores of 88%, an excellent result in spite of the current situation and in line with previous years.