Hermes Logistics Technologies (HLT) has appointed Helen Arrowsmith as senior project manager and Abhijeet Misra as service delivery manager, to strengthen its senior leadership team as part of an ambitious growth strategy.
With these appointments, HLT is fulfilling its objective to further enhance the team with a balance of IT domain expertise paired with extensive air cargo industry experience. Joining the UK office to head up the project management team, Arrowsmith brings an extensive background in the IT sector in business operations and project management roles, including 13 years at Cisco, managing diverse projects, events, and product launches.
“I have always had an interest in the airline industry and since Covid this industry has seen many changes,” said Arrowsmith.
“I am excited to have joined the team at Hermes Logistics Technologies and look forward to driving projects to deliver the Hermes solution to our customers.”
Misra joins as the new head of service delivery, responsible for managing HLT’s New Delhi office.
Misra brings 17 years’ experience in the IT service industry to the position, having spent the previous three years in service delivery and operations as Senior Delivery Manager at Orange Business Services.
In his previous role, Misra was accountable for complete Cloud Infrastructure Services for clients, focused on client satisfaction as well as managing projects and the implementation team, resolving reliability and capacity issues, release management, and tracking service metrics.
“I am learning from the best in the logistics industry, gaining an understanding of this complex and valuable industry, and have been enjoying expanding my knowledge,” said Misra.
“What brought me to the cargo world is its fast growth and I anticipate that this sector will continue to grow in the coming years.”
Working with the Product and Technical teams, Misra will be looking at HLT helpdesk processes, Services Level Agreements, and documented procedures to allow HLT to support customers in a structured, seamless way.
HLT continues to drive the expansion of its global workforce and has significantly increased the size of its team in the last five years across its offices in the UK, Israel, and India, in line with its strategy for international growth.