IAG Cargo’s Critical service goes 24/7


IAG Cargo has expanded its highest priority Critical product with the introduction of a dedicated 24-hour Critical Service Team.

Based at IAG Cargo’s London Heathrow hub, the 24-hour team will support all service matters for the Critical product, overseeing the entire shipment journey including out-of-hours bookings, customer service advice and tracking.

Shipments from last-minute orders to made-to-measure spare parts are guaranteed capacity, with no restriction on size, weight or volume subject to aircraft limits.

Daniel Johnson, head of product at IAG Cargo says: “Following a 10% increase in demand in the weeks preceding the Easter holiday last year, our new 24/7 Critical offer means our Critical Service Centre will be able to support all last minute and urgent shipments, whether it’s in-demand chocolate or a key aircraft part.”