Results of the IATA Shippers’ Survey which is carried out every two years have been revealed at IATA’s World Cargo Symposium in Abu Dhabi today – and it found more shippers’ believe air cargo is more competitive than before.
IATA’s head of cargo, Glyn Hughes says the global shippers satisfaction rating remains seven out of 10, the same as in 2015 when the survey was last carried out at WCS in Korea.
But he says there was a greater number of shippers scoring a nine or 10 for satisfaction of air cargo than two years ago, which he says shows that shippers are more happy with the service they are getting.
The survey also found that 41 per cent of shippers’ felt air cargo was more competitive than other modes of transport, which was a rise on the 28 per cent in 2015.
Hughes says it shows that the investments made across the air cargo supply chain in infrastructure and to improve processes and efficiency is paying dividends.
The survey also found that 75 per cent wanted more dialogue and collaboration with partners across the supply chain.