Jensen to manage customer service at Unilode


Unilode Aviation Solutions has appointed Joseph Jensen as managing director of customer experience, taking up the role on 4 March.

Jensen will be based in the US, reporting directly to CEO Benoit Dumont and overseeing the Customer Centricity programme to improve the customer experience along the complete value chain, including supporting Unilode’s digitalisation programme.

He has extensive aviation experience, starting at a US regional carrier in 2000 and held successive leadership positions at United Airlines, US Airways, Northwest Airlines and Delta Air Lines.

In 2015, Delta appointed Jensen as the head of a ULD Control Group to oversee in-house MRO operations, sourcing, logistics, operations, regulatory compliance and digitalisation.

In the role, his team implemented the first and largest ULD IoT to date in the air cargo business.

Dumont says Unilode is “pleased to add Joseph to the team”, saying that integrated ULD management and repair services is much more than moving airworthy units from A to B.

He says: “The evolution of our industry, driven by the introduction of new technologies, offers further opportunities for airlines to reduce their costs while offering better products to their end customers. This requires organisations to constantly upgrade their management with change agents capable of driving innovation throughout and providing new values to their customers.”

Jensen says he is “honoured” to join the team, saying: “Unilode’s key role in accelerating the digital transformation for ULDs and inflight equipment by bringing to the market the absolute best digital tracking solution is one of many strategic plans they have to provide the world’s best customer experience.”