LATAM Cargo will replace its various cargo management systems with one single system, a step it describes as “one of the most important and ambitious projects in our history”.
The airline has selected CROAMIS, a system developed by Indian-based WIPRO as its new cargo management system, which will provide customers with more and better tools, and will also enhance efficiency by standardising processes across different regions and reducing costs thanks to its Software as a Service model.
Due to the project’s magnitude, 45 employees will be dedicated exclusively to its execution, with the support from more than 100 associates.
LATAM Cargo says that once deployment is complete towards the end of 2020, it will have the industry’s most modern and sophisticated system platforms.
LATAM Cargo chief executive officer, Andres Bianchi says: “Wipro’s CROAMIS cargo management solution will not only allow us to satisfy our customers’ current needs, but also will enable us to meet future challenges.
“In addition, deploying this new system will increase our reliability and optimise our cost structure. The CROAMIS platform meets all our requirements to take a big leap forward in our domestic and international markets.”
WIPRO vice president and global head – travel, transportation, hospitality and public sector industries, Deviprasad Rambhatla says: “With CROAMIS, we are bringing about digital transformation usually seen only in the passenger side of the airline industry to the world of air cargo.
Wipro has assembled a highly talented team of Airline Cargo professionals from across the world, supported by a large pool of technology professionals to build a solid and scalable foundation for the CROAMIS community.”
The company say the new system offer a number of advantages including giving more agility to satisfy the needs of its customers.
CROAMIS will offer LATAM Cargo’s customers a new tracking system, self-service tools such as e-booking, e-claims, e-rates and a system in line with the highest industry standards.
Replacing various systems will improve reliability and uptime; and will be flexible enough to allow modifications in response to industry needs and allow the incorporation of new technologies.
Bianchi says: “This end-to-end system will transform our internal operations as well as the way we interact with our customers. Having it places us at the forefront of the global air cargo industry, giving us the opportunity to be more efficient while offering greater autonomy and transparency to our customers.”