American Airlines has made several new additions and promotions to its Cargo team.
Lorraine Chin (pictured) joins as general manager, cargo operations at Los Angeles International Airport, taking on the new role after overseeing ramp operations and various other operational roles.
On the east coast, Brian Cooley has been promoted to general manager, cargo operations at Philadelphia International Airport. He has over 20 years of cargo experience, most recently as cargo duty manager at New York JFK, where he was Chairman of the Kennedy Airport Airlines Management Council for Cargo Operations.
Rich Burkhardt, currently general manager, cargo operations at JFK will be assuming the senior manager, cargo field and mail operations role.
David Vance, vice president of operations, commented: “We’re extremely lucky and excited to have people like Lorraine, Brian and Rich leading key parts of our cargo operation. They each have outstanding operational and leadership backgrounds, and a knack for providing exceptional customer service.”
New additions to the Cargo senior leadership team are Tim Paliganoff, director of customer experience, and Chris Isaac, director of revenue management.
Paliganoff has been a part of the Cargo team since 1996, and has held a half dozen different roles within cargo sales, but most recently served as the senior manager of field operations, overseeing activities in more than 120 cities. He takes on the role left vacant by Eric Mathieu, who now leads the Cargo operation in Miami.
Isaac, filling the position formerly held by Lori Sinn, has held various roles with the company, including 12 years in revenue management, leading various companywide efforts, such as increased capacity utilization and the TWA integration. Most recently, he served as director, customer service recovery and customer experience innovation, leading teams to improve how the airline accommodates customers during irregular operations. He has pioneered Delivery Transformation initiatives to redefine the way it develops and delivers technology solutions, and spent time leading the Digital Communications and Digital Marketing teams.
Rick Elieson, president, American Airlines Cargo, said: “I’m excited to have such caring, customer-oriented leaders joining the Cargo team, and for the depth and breadth of experience they bring to their new roles.”