Qatar Airways rolls out mail management system


Qatar Airways Cargo has rolled out an automated mail management system at more than 50 stations, supporting ever-growing volumes of e-commerce.

The cargo carrier also signed an agreement with Descartes and integrated its Descartes vMail product with its in-house cargo management information system Cargo Reservations, Operations, Accounting and Management Information System (CROAMIS) for electronic data interchange messaging.

Qatar Airways chief officer cargo, Guillaume Halleux says the automated mail management system will benefit customers and the e-commerce business.

He says: “Our dedicated teams have been working hard for months to ensure the seamless integration and interface between the two data-heavy systems, Descartes vMail™ and our in-house CROAMIS system.

“This is certainly a game-changer in the industry as we move forward with our automation and digitalisation initiatives that not only enhance the customer experience, but also demonstrate our contribution to the environment by implementing 100 per cent paperless operations.”

Descartes vice president of network integration strategy, Jos Nuijten says: “We are excited that Descartes vMail™ is helping Qatar Airways Cargo to fully automate mail management. As international e-commerce growth continues to increase demand for airmail transportation, our technology improves operational productivity and provides greater visibility essential to transforming the customer experience.”

The Descartes vMail team will provide 24 hour support, with seamless integration enabling the complete automation of the airmail logistics chain.

More than 100 tonnes of airmail transits through the Airmail Unit at Hamad International Airport in Doha, and the airline says enhancing QR Mail has increased efficiency and provides greater quality, transparency, accuracy and increased throughput while keeping the processes paperless.

Other benefits include easy billing, revenue accounting and real-time track and trace of mail consignments.

The automated mail management system will be rolled out to more stations in Qatar Airways Cargo’s global network.

Qatar Airways Cargo’s Airmail Unit in Doha has a handling capacity of 500 tonnes a day, with the possibility of becoming semi-automated in the near future.