SkyTeam Cargo has upgraded its online Track and Trace tool, which it says will allow users to track shipments at every stage of the way across the network.
The alliance says the system will tell customers the latest status of shipments with any of the 12 members by entering their air waybill number on the skyteamcargo.com homepage. SkyTeam says the upgrade comes from its centralised IT system, SkyLink, a common operating platform to give members a single system, eliminating the need for ad-hoc IT links between members.
SkyTeam Cargo vice president, Eric Hartmann, says: “Our customers expect efficient, prompt handling of freight and whether its pharmaceuticals to Sao Paolo or flowers to Moscow, Track and Trace helps us deliver a seamless, efficient service, by keeping them updated in real-time.”
The 12 alliance members are Aeroflot, Aerolineas Cargo, AeroMexico Cargo, Air France Cargo, Alitalia Cargo, China Airlines, China Cargo Airlines, China Southern Cargo, Czech Airlines Cargo, Delta Cargo, KLM Cargo and Korean Air Cargo.