UASL picks Hermes NG for Santiago Airport


Chile-based ground handler UASL is the launch customer for Hermes NG, a cloud-hosted pay-as-you-go cargo management ecosystem.

UASL will use Hermes NG’s Business Intelligence module for event reporting and analysis at Santiago Airport to improve handling efficiency and boost handling times to meet customs service requirements.

The Ultramar Group company chose the BI module after going live with Hermes’ flagship cargo management system, Hermes 5 during the fourth quarter of 2018.

Alex Labonne, chief technology officer of Hermes says: “BI generates smart data, not just data, and the app’s in-built event reporting means users can look into when, where and why issues like bottle-necks arise, at any point in the cargo handling process.

“This event-based data can then be used to make informed and targeted operations level decisions that improve both efficiency and reporting.”

Hermes NG is built on the technology behind H5, and its modules can be used as standalone applications or to expand the cargo management capability of H5.

Diego Castillo, operational project manager at UASL says: “We went with the BI module of Hermes NG because of its well-designed and easy to learn user interface that makes adoption natural and simple.

“It is still uncommon to use advanced systems like Hermes NG for business insights in the cargo logistics industry in Chile, so the BI module will give us an edge over our competitors.”

UASL will be the first company to adopt Hermes NG when the final testing phase wraps up at the end of the month.

Labonne says: “As a modular system, customers can choose individual NG apps on a need-to-use basis, and because Hermes NG is entirely cloud-hosted, there is no need for servers or data-infrastructure, reducing capital expenditure significantly.”