Virgin Atlantic Cargo has appointed Ryan Ellis as head of GSA territory management – to lead and manage the airline’s 40 general sales agency partners in 25 countries.
Based at the airline’s cargo headquarters close to Gatwick Airport, Ellis is responsible for all of Virgin’s GSA management across the network.
He will also manage and drive key customer relationships in the territories on five continents where the airline has GSA representation and identify new locations to deliver further opportunities.
Virgin Atlantic senior vice president, John Lloyd, says: “Our GSA partners play a very important role in our global business, generating around a quarter of our annual sales revenues.
“Ryan is therefore taking a very important role to ensure they achieve the results we need them to attain alongside providing the highest levels of customer service. He will make sure our GSA partners have the training and support they need to deliver the best possible results for Virgin Atlantic Cargo.”
Ellis adds of the role: “This is a great opportunity to work closely with our international network of GSA partners. They are important members of our global team and are all very experienced and professional cargo sales organisations that share our passion for great customer service. I am looking forward to getting to know them all and helping them to achieve their targets.”