A year of unprecedented shifts in global freight’s pace and volatility has changed shippers expectations of forwarder customer service.
In response, WebCargo, a Freightos Group company, has launched WebCargo Vista. This best-of-breed digital freight rate management and online freight sales portal taps into over a decade of freight tech experience to improve sales and communication efficiency for forwarders.
WebCargo Vista is unique in its combination of multimodal rate management with a leading pricing, booking and management platform, enabling over 90% of customer bookings to be conducted without a phone call or email.
Together with powerful TMS integrations, this unlocks fully digital customer service and sales. Recent research shows that only 25% of top freight forwarders currently offer accessible online booking.
WebCargo Vista leverages Freightos Group’s industry-leading multimodal routing and pricing algorithm, proven across tens of thousands of shippers large and small.
It enables forwarders to manage their services online through a branded sales portal connected directly to their rate management systems.
“Innovation is essential to meet our customers’ future demands,” said Mr. Yasuyuki Takahashi, CIO of Yusen Logistics, who recently launched Yusen Vantage Focus Quote and Book.
“Through WebCargo Vista’s technology, we can support the rapid results and efficient management of international freight forwarding, demanded by the current climate.”
“Any questions about the need for scalable digital freight forwarder customer service went out the door in 2020.” said Manel Galindo, CEO of WebCargo.
“Vista enables forwarders to easily sell online – with 80% of bookings accepted in under two minutes – while seamlessly managing and communicating throughout the entire process.”