AMERICAN Airlines Cargo has received the 2017 Express Cargo Service Standard of Excellence award for the second year in a row from the Express Delivery & Logistics Association (XLA).
The award recognises excellent performance servicing the express cargo industry. XLA, a trade association for companies providing and procuring services in the global air express mail and logistics industry, surveys its approximately 50 member companies annually about their experience of express cargo with various airlines.
Members rate airlines on express cargo performance, services and products as well as on specific categories that include on-time performance and next flight out (NFO) availability, communications, customer service, recovery experience, web and technology, cold chain and other factors.
“We are particularly proud of this award because it comes from XLA members who are an important part of our customer base,” says American Airlines Cargo vp sales Roger Samways. “Thank you to the XLA membership for recognising our hard work, and thank you to the entire American Airlines Cargo team.”