Air Astana, the national airline of Kazakhstan, has won its tenth award for Best Airline in Central Asia and CIS at the prestigious Skytrax Awards in London. The airline also received an award for outstanding service in the “Best Service in Central Asia and CIS” category.
“Since its inception 20 years ago, Air Astana has established a reputation for safety, efficiency and exceptional customer service. We are very pleased to have been recognised by Skytrax again. The awards underline our claim to the highest standards and the recognition of our loyal customers. I would like to thank each and every one of our nearly six thousand employees for their professionalism and dedication,” Peter Foster, president and CEO of Air Astana, said.
Read more: Air Astana with more flights to London, Kiev and Istanbul
“Air Astana receives its tenth award this year. The entire management team and staff can be very proud of winning the awards for Best Airline and Best Service in Central Asia and CIS. The last two years have been characterised by many challenges for the aviation industry. This award confirms the high quality of service that Air Astana has consistently offered its passengers during this period,” Edward Plaisted, CEO of the Skytrax Awards, said.
Read more: Air Astana resumes direct flights to Germany
The Skytrax Awards winners are determined through an annual customer survey. More than 300 airlines were evaluated between September 2021 and August 2022. More than 14 million people from 100 nations took part in the survey in languages such as English, French, Spanish, Russian, Japanese and Chinese and rated the airline websites, the check-in and boarding processes, the cleanliness of the cabin, the entertainment system, the friendliness of the crew, the range of dishes, the seating comfort and much more.
Air Astana received the Skytrax Award for Best Airline in Central Asia and India for the first time in 2011, followed by a four-star rating as the first airline in CIS and Eastern Europe the following year. From 2013 to 2015, Air Astana was named the winner for best service in Central Asia and India. In 2021 there was the highest award in the field of “Covid-19 Safety”.
