Air Canada Cargo has announced a series of key senior leadership appointments as it continues to position itself for continued growth.
“I am thrilled to be further strengthening our senior leadership team at Air Canada Cargo. We showed incredible innovation and resilience during the pandemic, and as we emerge stronger than ever, these key leaders will play an integral role as we ramp up our freighter network and continue to grow our business following a successful 2021,” said Jason Berry, vice president, cargo, at Air Canada.
Matthieu Caseyhas been named managing director, commercial – cargo. In this enhanced role, he will oversee global sales, revenue management and cargo analytics with responsibility for Air Canada Cargo’s digital and direct customer experience.
Dotane Harel has been named director, regulatory and operations process engineering. In his expanded role, he will have oversight of cargo’s worldwide airside, warehouse, and freighter operations, as it pertains to quality, compliance, and continuous improvement. He will also be responsible for leading and sustaining process re-engineering across the cargo system, including oversight of lean initiatives for policy, processes, procedures across all of cargo’s hubs and ensuring alignment with rules and regulations governing the global cargo industry.
Herve Riboulet becomes director, cargo analytics and CRM. In this role, he will be accountable for establishing a “CRM and Analytics” Centre of Excellence (CoE) that will deliver and guide the global Cargo organization in analytics driven decision-making, and integration of the CRM solution and all relevant processes.
Jeffry Edwards is now director, cargo network control. In this expanded role, he will be responsible for leading and managing the global cargo network control team and will provide leadership oversight and strategic direction for the global Cargo network.
Tal Morhas been named director, global partnership programmes. In his role, he will be accountable for developing and leading the team and the strategy to grow and nurture relationships and revenue with the airline’s top-tier global customers.
Sebastian Cosgrove becomes director, global customer service. In this expanded role, he will focus on driving customer service excellence and consistency across all customer service centres and elevating the level of service with our global partnership programme by leading a sub-group of key customer service representatives that cater to this unique and valuable segment.
Stephen Phillips is now director, cargo Sales. In this new role, Phillips will be responsible to develop and implement commercial strategies that align with the overall Global Cargo Network growth and include owning the strategy for pricing, targeted marketing campaigns, leveraging new business opportunities, and growing market share nationally.