Brussels Airport has become the first airport in Europe to sign up to The International Air Cargo Association (TIACA)’s Cargo Service Quality (CSQ) tool.
The online rating tool covers every aspect of air cargo processing, including physical and document handling, technology, facilities, regulators and general airport infrastructure, amongst other variables.
Performance assessment is undertaken by forwarders who rate handlers at the participating airport through a comprehensive questionnaire developed by a TIACA taskforce.
David Bellon, airfreight product station director for DHL Global Forwarding (Belgium), and vice chairman of Air Cargo Belgium says: “It is the voice of the customer and potentially a platform for discussion, which enhances the engagement of all stakeholders in the air cargo supply chain in Brussels to further improve, set standards, and be an example of the cargo community of the future.”
TIACA’s CSQ launched last month after a successful pilot scheme involving 179 freight forwarders and 18 cargo terminal operators around the world.
Following completion of the pilot, Kenya Airport Authority pledged to fully adopt CSQ by mid-2019 at all airports across Kenya, the first nationwide implementation of the tool.
Steven Polmans, head of cargo and logistics at Brussels Airport, and vice chairman of TIACA says: “It strengthens relations between an airport and the forwarder community and is a tool enabling all partners to improve the processes at an airport. At the same time, the tool can also be used to have detailed discussions with handling companies and look for improvement in a constructive way.”