Cargo iQ helps Emirates set service standards


Emirates SkyCargo is reinforcing its service standards using the Cargo iQ framework and achieved a number of significant milestones in the process.

The airline monitored nearly 823,000 shipments using Cargo iQ guidelines in the first six months since it received certification.

According to data published by Cargo iQ, Emirates SkyCargo is one of the largest air cargo carriers for the total number of shipments tracked using Cargo iQ metrics and has regularly achieved exceptional on-time delivery rates.

Emirates senior vice president for cargo operations worldwide, Henrik Ambak says: “For Emirates SkyCargo, Cargo iQ is important to deliver better value to our customers by delivering their shipments at the committed time.

“The Cargo iQ paradigm is also transforming the way we interact with service providers including ground handlers and road feeder service partners by bringing increased transparency, control and focus on quality of service into the shipment process.”

Through its Cargo Operations Command Centre (COCC), Emirates SkyCargo uses live Cargo iQ data to follow the progress of shipments against predetermined key milestones from acceptance to delivery.

COCC staff pre-emptively identify shipments that are running behind schedule and take corrective measures to get them back on track.

This enables Emirates SkyCargo to meet scheduled milestones and make the shipment available to the customer at destination on time.