ECS Group offers Pathfinder, an innovative web-based track and trace system developed by its in-house Cargo Digital Factory experts, as an individual digital Ability. Corsair is the first airline to subscribe to this digital solution. The airline reports improved customer satisfaction and confidence, more resources, and cost-efficient internal processes.
Pathfinder is a web-based track and trace system providing shipment status in real-time, thus supporting airline customers in limiting process inefficiencies and increasing customer satisfaction.
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Developed in 2019 by ECS Group’s Cargo Digital Factory, the software is now available for airline customers as an individual service module, irrespective of whether they already have an ECS Group GSSA contract.
Pathfinder is now available as an individual solution.
“Pathfinder will celebrate its fifth anniversary in August of this year. Our mission is to provide the air cargo industry with the ultimate real-time shipment tracking solution, offering full shipment information at a glance. We have grown our Pathfinder customer base and continuously enhanced the product to include in-flight geolocation (map view) and customer notifications. As a result, our solution is one of the best on the market,” says Dimitri Arnaudin, Director of Digital & Innovation of ECS Group. “With this tool, our airline customers can now offer a best-in-class service to forwarders. Any airline looking for advanced shipment tracking should contact us for more information.”
Pathfinder offers an additional element of confidence for customers.
“The need for complete shipment journey visibility has skyrocketed in importance in recent years. Our customers want to know where their shipments are at any given time and expect us to deliver at least the same standard of information they are used to when privately ordering goods online,” says Adrien Chauvière, Cargo Manager at Corsair. “The situation in the air cargo industry is still very fragmented, and until we switched to Pathfinder, much of our tracking process was carried out by phone or email. The process was largely manual, time-consuming, and far from seamless, let alone capable of providing real-time information. Pathfinder stood out as the best option with the best design of all the possible alternatives on the market. It lives up to the excellent software quality we are used to from ECS Group’s Cargo Digital Factory solution suite. All Corsair destinations – including our trucking-only locations – are uploaded in the system. Pathfinder has proven to be an additional element of confidence for our customers and has greatly increased customer satisfaction.”
37 years of service
Jean Ceccaldi, Managing Director of AeroCargo by ECS Group, says, “This is the first time we are implementing Pathfinder as an add-on option to our GSSA contract, and not only as part of the TCM package. We are proud that one of our oldest and certainly among the most consistent customers can now enjoy the full benefit of our best-in-class tracking solution. We have been the exclusive GSSA for Corsair since 1986, an exceptional record within the ECS Group. Long may it continue.”
