DB Schenker has introduced a standardised onboard courier (OBC) service for customers needing urgent courier service solutions for small and high-value shipments.
The logistics company has set up an OBC service team that operates from three continents to guarantee 24/7 availability for OBC requests.
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The new express service includes real-time tracking, insurance coverage, and customs clearance if required.
“Customers receive a quote within minutes at any time. A courier is dispatched at short notice to personally accompany the cargo item(s) as a passenger on a commercial flight to minimise the risk of loss or damage and ensure the shortest transit time,” explained DB Schenker.
The OBC service is available for all types of shipments except dangerous goods. The company said demand is exceptionally high for automotive, electronics, high-end fashion, and healthcare customers.
Thorsten Meincke, global board member for air and ocean freight at DB Schenker, said: “Whether urgent automotive parts need to be shipped from Germany to China to prevent a line stoppage or a medical device from Canada is instantly needed in a hospital in South Africa, we are now able to take care of any unforeseeable and very short-term requirements of our customers. Through the new white glove service, we address new market opportunities for us as a global logistics solution provider.”
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Stefan Pargfrieder, vice president of global air freight strategy & development at DB Schenker, added: “Sometimes the high value of an item is not related to its purchase price, but rather to the costs adding up for every minute the item is unavailable. While we have already taken care of individual OBC customer requests in the past, we are now rolling out a standardised product offering across all continents.”
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