Deutsche Post DHL Group is navigating safely through the crisis and considers itself well prepared for the post-pandemic period. “We can be proud of how we’ve risen to the challenge so far. The crisis shows how robust Deutsche Post DHL Group is,” said CEO Frank Appel at the Group’s AGM, which was held virtually this year due to the Corona pandemic.
In his address, Appel talked about the crisis highlighting the importance of logistics – as the backbone of the global economy. “Normally people hardly notice the logistics behind the scenes because everything is running smoothly. It takes a situation like this to truly appreciate how critical logistics is,” he said. According to Appel, Deutsche Post DHL Group is making a fundamental contribution to overcoming the crisis. By transporting medicines, protective equipment and medical equipment around the world, and maintaining trade flows, the Group has kept “the world running”. “Without us, manufacturing would grind to a halt,” he said. “We supply people and businesses with important goods. Never before have our services been so urgently needed.”
Appel was correspondingly confident with regard to the Group’s earnings guidance for the current year, issued in July, and the medium-term financial targets: “We’ve managed to implement the right measures in many areas,” he said. “Deutsche Post DHL Group will emerge stronger from this crisis.”
Accordingly, operating profit for 2020 should reach between €3.5 billion and €3.8 billion. For 2022, the Group expects EBIT of around €4.7 billion to more than €5.3 billion, depending on the course of the overall economic recovery.
According to the CEO, the fact that Deutsche Post DHL Group is coming through the crisis so well is due to its robust business model, long-established corporate culture and clear strategic direction. “Strategy 2025”, presented in autumn 2019, has kept the Group on track despite the uncertain environment, said Appel. “The strategy focuses on the right issues: globalization, e-commerce, digitalization and sustainability. These trends have become all the more relevant in this time of crisis, or are even accelerating rapidly due to the pandemic.”
According to Appel, the pandemic has shown that globalisation is not the problem, but the solution. The fight against Corona has made clear the importance of a connected world – whether it’s worldwide collaboration in research, or supplying people with the goods they need. “The impact of the pandemic would have been considerably more severe without global exchange,” he said, referring among other things to the search for a vaccine. “We don’t believe in an end to globalization,” said Appel. “On the contrary. It is too important. And we are proud to enable it on behalf of our customers. Nobody does globalisation better than we do.”
After red-hot growth over the last several months, Appel still sees considerable growth potential in e-commerce, which offers growth opportunities to entrepreneurs. “If you have a compelling idea, the world market is open to you. That’s billions of potential customers,” said Appel, adding that Deutsche Post DHL Group’s global presence in more than 220 countries and territories makes it the ideal partner.
According to Appel, the pandemic has also accelerated digitalisation. It helps to rethink logistical processes. The result is a more modern, sustainable company. That is why Deutsche Post DHL Group is investing around two billion euros in the digital future by 2025 – for greater efficiency, for a better customer experience and improved working conditions. “I am certain that we’ll see rapid progress,” said Appel.
Despite the current challenges posed by the pandemic, Appel also warned not to lose sight of sustainability and climate change. In the long term, he said, it was the much bigger problem – with existential consequences. As a sustainable provider, Deutsche Post DHL Group has been setting standards in the industry for years, Appel said. “We are not resting on our laurels. We want to reduce our emissions to zero. This also supports our customers, since they depend more and more on green logistics. These days, providers that can offer green logistics have a competitive advantage.”
With “Strategy 2025”, the Group has created a powerful organisation, Appel summarized at the Annual General Meeting. “We’re in great shape.” The purpose of the company is to connect people and improve lives. “It inspires us to give our best.”
In his address to shareholders, Appel indicated that he was very satisfied with the recently announced financial results for the first half of 2020. Despite the challenges due to the Corona pandemic, Appel reported that all five divisions were profitable and that Deutsche Post DHL Group continued to grow overall. The second quarter saw Group revenue up by 3.1% to €16.0 billion – driven in part by the boom in e-commerce. Operating profit rose by 18.6% to €912 million.
Appel expressed special thanks to the Group’s approximately 550,000 employees worldwide: “You’ve done an incredible job in this difficult time. Thank you for making the impossible possible.” As a show of appreciation, the Group will pay all employees worldwide a one-time bonus of €300 in the third quarter of this year.