Emirates SkyCargo has been presented with its Cargo iQ certification having had its processes to minimise shipping errors and provide visibility reviewed by an external auditor.
The freight division of Emirates became a member of Cargo iQ in 2016 to reinforce service standards and in less than two years it has integrated Cargo iQ shipment cycle management standards as the basis for its live shipment planning and tracking of cargo.
Cargo iQ executive director, Ariaen Zimmerman says: “The way Emirates SkyCargo has integrated the Cargo iQ Master Operating Plan with their internal procedures is a clear example of how implementing our standards offers so much more than a mere monthly report, and can actually lead to better process and shipment control.”
Emirates SkyCargo has invested in setting up and operating a dedicated Cargo Operations Control Centre (COCC) to monitor the status of shipments in real time.
The COCC, which is operational 24/7 uses live shipment data and Cargo iQ metrics to track the progress of the shipment’s journey and alerts are automatically generated when there is a deviation along the route, allowing the COCC to intervene proactively and in real time.
Emirates divisional senior vice president for cargo, Nabil Sultan says: “Over the last two years we have worked on integrating the vision of Cargo iQ into our processes and our ‘Delivered as Promised’ commitment to our customers.
“Getting the Cargo iQ certification and the setting up of our 24/7 Cargo Operations Control Centre are the first steps in a journey where we can be more transparent and at the same time more proactively support our customer promises.”
The Cargo iQ Routemap is integrated into the framework of the COCC, ensuring that the service promise and journey updates are exchanged between Emirates SkyCargo and the customer, improving transparency and allowing customers to effectively plan their logistics value chain.