IAG Cargo launches pet transport service


IAG Cargo has launched a new pet transportation service on British Airways flights from the UK through its partnership with PetAir UK.

The service helps to remove the stress of pet travel arrangements, with customers booking through IAGCargo.com.

Through the partnership, PetAir UK offers home pet collection services and can manage import permits, export documents and fulfil veterinary requirements in house.

All pets are flown in a temperature-controlled environment in customised crates that are lined with layers of absorbable vet bedding, helping ensure pets are comfortable, relaxed and clean.

Offering customers an improved online booking experience and custom crates, the service coincides with the unveiling of IAG Cargo’s new meet-and-greet pet area at London Heathrow Airport.

Daniel Johnson, manager global products at IAG Cargo says: “We are delighted to partner with PetAir UK to offer this service. Our customers – and their pets – are always our priority and we are continually innovating to improve our service across all our operations. IAG Cargo’s dedicated team of skilled and passionate animal handlers work alongside PetAir UK to ensure the highest level of care for pets for their journey to any of our 350+ destinations.”

Luke Gamble, veterinary director at PetAir UK says: “It’s a privilege for us to partner with IAG Cargo and British Airways. Our team offers a wealth of expertise, with many of us being vets or vet nurses. We share IAG Cargo’s commitment to ensuring the highest standards every step of the way, making the partnership a fantastic fit. The new service allows us to elevate the standards of pet shipping to a new level and give our customers an elite service and total peace of mind.”