Lufthansa Cargo AG selects IBS Software’s industry-first ‘zero outage’ SaaS solution to host and maintain its iCAP cargo handling application platform.
IBS Software has signed a five-year contract with Lufthansa Cargo to take full ownership of Lufthansa Cargo’s iCAP cargo handling application platform, which is powered by IBS Software’s iCargo cargo management platform.
With zero outage capability, planned maintenance is completed with absolutely no outage to the business IT system – one of the major benefits for Lufthansa Cargo. This unique capability results in operational stability, which is essential to fulfil the customer promise and to provide effective and seamless cargo handling operations around the clock across all time zones without any service disruptions.
Initial performance of the system, which operates from IBS Software’s new data centre in Frankfurt, has shown that the SaaS service has exceeded the benchmarks in all parameters set by Lufthansa Cargo, with 100% SLA compliance.
“IBS Software has consistently delivered beyond expectations throughout our relationship that started with the iCAP implementation. They have demonstrated their capability to take on the established leaders in application hosting and offer a true SaaS provisioning that helps us to focus on our core competencies. We greatly value the responsibility and commitment that IBS Software brings to the table,” commented Dr Jochen Göttelmann, CIO at Lufthansa Cargo.