Lufthansa Cargo has launched a new App, Lufthansa Cargo eServices, which allows customers to track shipments as well as the chance to give direct feedback.
The App is for use on mobile phones and tablets, and it includes innovative image uploading and users can constantly receive updated information on their shipments, on request via a push notification.
The App also offers a clear overview of all current bookings and enables access to consignments with higher security requirements via an optional log-in process.
Preliminary claims, complaints and feedback, including photos, can be conveyed quickly and specifically to Lufthansa Cargo immediately after delivery.
“After the launch of the ePortal in the summer, the start of the new, integrated eServices App is a further step towards the digitization of our cargo process”, according Lufthansa Cargo program manager for eCargo, Boris Hueske.
The Lufthansa Cargo eServices can be obtained free of charge in the Google Play Store, Windows Phone Store and Apple App Store, as well as on the website www.lufthansa-cargo.de