Menzies is to introduce SITA’s ground handling management technology at the busiest airports across its global network of close to 150 stations.
The provider of passenger, ramp and cargo handling services will use the IT firm’s AirportResource Manager, which SITA says will “streamline Menzies’ operations and deliver value to its customer airlines by optimising the deployment of mobile resources through intelligent and real-time decision-making”.
The five-year deal follows the successful trial at Oslo Airport in 2015 where the system was deployed in just six weeks.
The new systems will be introduced at Gatwick Airport, Copenhagen Airport, London Heathrow, Los Angeles International Airport, Seattle Tacoma International Airport and Macau International Airport followed by additional airports in North America and Australia during 2016.
Menzies senior vice president for support services, Steve Rick says: “Airports are dynamic environments that require highly responsive operations management. With close to 150 airports in 31 countries, it is vital that we have a clear view of our operations at all times as well as the ability to respond to changes as they happen.
“The deployment of the systems not only enables more efficient operations but also benefits our customers and staff through our ability to optimise our operations in response to inevitable off-schedule activities.
“The system from SITA supports us by providing all the information we need to decide on how best to deploy our resources while enabling our operations teams to respond proactively to changes in our operating environment.”