Swissport to roll out self-service kiosks

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Swissport is speeding up the airfreight handling process with self-service kiosks, which will be rolled out across the network within the next 24 months.

The kiosks will reduce waiting times and increase the quality of documentation, which were initially rolled out at Brussels Airport and Amsterdam Airport Schiphol.

Hendrik Leyssens, vice president global operations cargo at Swissport International says: “Our new kiosks support the paperless eFreight initiative by IATA and at the same time accelerate the import and export processes for our customers significantly. Truck drivers benefit from minimal wait times and faster turn-arounds.”

After the driver registers and is identified at the kiosk with official ID or a passport, the can scan all relevant documents.

They then receive a text message with the information at which truck gate they must drop off their cargo.

Shipping information can be entered via a kiosk-web portal by the forwarders directly, or the customer can link their IT systems via an API interface to Swissport’s database.