Hawaiian Airlines renews SmartKargo contract

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Hawaiian Airlines has renewed its five-year contract with SmartKargo, continuing the cloud-delivered real-time management of the carrier’s air cargo business using the advanced end-to-end Software as a Service (SaaS) solution. Hawaiian was the first US carrier to adopt the SmartKargo Cloud platform in 2014, with the implementation Go Live in 2Q 2015.

Since then, the airline has utilised the innovative set of integrated tools that the SmartKargo SaaS solution offers to support and grow its domestic and international Cargo business, including the addition of freighter-configured ATR-72 aircraft to support a new All Cargo Overnight service within the Hawaiian Islands. The airline in 2017 also unveiled its multimillion-dollar Charles . Elliott Maintenance and Cargo Facility, the Honolulu hub of its cargo business.

Brad Matheny, managing director of Cargo at Hawaiian said: “For the past five years, the SmartKargo Cloud solution has provided Hawaiian Air Cargo with the advanced digital tools needed to quickly transform our cargo operations. As a result, our team was able to further digitize our processes to support faster air freight operations, growth and an improved experience for our customers in Hawai‘i and abroad. We are very pleased to extend the partnership and look forward to continuing to grow and innovate.”

SmartKargo has allowed Hawaiian to empower customers with real-time shipment information, gain access to advanced tools such as mobile apps and integrate quickly and seamlessly, with airline systems and a network of third party providers. This was accomplished via the SaaS solution offered through the Microsoft Azure platform and the large number of APIs that SmartKargo can provide.

The enhanced capabilities of the SaaS solution have also given Hawaiian access to paperless e-AWBs; ease of booking for cargo agents and customers with single- screen data entries; powerful pricing and rate-making via simplification; real-time capacity management: user-configurable real-time Business Intelligence and reporting; and integrated Cargo Revenue accounting.

In addition, streamlined participation in e-commerce growth is available to Hawaiian via the platform to operate first-mile pick-up and last-mile delivery for e-commerce—facilitating B2B or B2C door-to-door operations via mobile applications and 3rd party integrations.

Milind Tavshikar, CEO, QuantumID Technologies, SmartKargo said: “On behalf of the SmartKargo team, we are grateful to have the continued support of Hawaiian’s Air Cargo team as well as their exemplary and forward-looking leadership. We look forward to supporting their growth and in enabling new opportunities in the marketplace as they arise.”