Virgin Atlantic Cargo’s customer service and operational resilience has been recognised by certification from Cargo iQ’s auditor SGS.
The audit of the Quality Management System measured Virgin’s performance using the Cargo iQ metrics to track achievement of shipment milestones and deliveries in accordance with the commitment created at the time of each customers’ booking.
Dominic Kennedy, managing director of Virgin Atlantic Cargo says: “Cargo iQ is important to us because it is an independent measurement of our performance against quality standards which have been created by the industry, including many of our biggest customers.”
The certification follows a two-day on-site visit by SGS auditors, who looked at internal processes including measures taken to minimise or eliminate errors and provide customers with more visibility of shipment status.
Ariaen Zimmerman, executive director of Cargo iQ says: “Virgin is a good example of a member that puts into practice the Cargo iQ values of quality, collaboration, reliability, trust and innovation, and this certification is a true reflection of that.”
Alex Papworth, manager – business assurance at Virgin Atlantic Cargo says: “Cargo iQ provides us with a wealth of data to help analyse and streamline our operations, which will be key as we enter the next exciting phase of Virgin Atlantic’s growth strategy.”